Support
Email a human at info@pixelfreshstudio.com. There is no form and no ticket number.
We read everything. Include your phone model and Android version if something is broken — it usually saves a round trip.
The usual questions
How do I move my progress to a new phone?
Sign in with Google on the old phone first — Profile, then Sign in. That backs your progress up. Install the game on the new phone, sign in with the same account, and it will be there.
I bought coins and they have not appeared.
Reopen the app while you have a connection; purchases are restored on launch. If they are still missing after a minute, email us with the Google Play order number from your receipt and we will sort it out.
A level looks impossible. Is it definitely solvable?
Yes. Every one of the 1,000 levels is verified solvable before it ships — the game will not build otherwise. If a board has you stuck, the hint button will point at an arrow that can leave right now.
How do I change the language?
Settings, then Language. The game ships in fourteen and does not follow your phone's setting unless you ask it to.
How do I turn off notifications?
Settings, then Notifications — or refuse the permission when Android asks. The only notification the game sends is the daily-challenge reminder.
How do I report a bug or ask for a refund?
Bugs: email us with your phone model and Android version and we will reply. Refunds are handled by Google Play, not by us — use the Play Store app, or play.google.com/store/account.
Also useful
Questions about the game itself · Privacy policy · Terms of use